Commend an Officer

Frequently Asked Questions

Commend an Officer
Kentwood Police Officers consistently strive to serve the citizens of Kentwood with excellence through a dedication to reducing serious crime, and increasing traffic safety.  Officers are expected to perform their duties in a competent, courteous and professional manner.  Oftentimes, officers exceed those expectations.  If you have recieved or observed a Kentwood police officer performing exceptional service to the community, we encourage you to take a moment and fill out the form below. Thank you in advance!

The Kentwood Police Department has launched a new public feedback opportunity to enhance its customer service and community engagement. Beginning Sept. 20, community members who interact with the police department will receive a customer service survey via text message between 8 a.m. - 8 p.m. 24 hours following a call for service for a non-life-threatening incident. 
The survey will include three questions asking for a rating between 1-5 and a fourth question inviting a typed comment. There will also be a link at the end to send an email about your experience with department personnel. For more information, please visit our website at We look forward to hearing from the community and continuing to enhance your
 efforts to serve you with excellence! 


How do I tell someone about a job well done by a Kentwood Police employee?
The Kentwood Police Department is proud of the dedicated employees who work hard to  provide professional, high-quality law enforcement services to the community we serve.  If you are happy with the services you received from a Kentwood Police employee, you are encouraged to contact the Department at 616-698-6580.  Your information will be received and, as appropriate, passed on to the employee(s) involved and their supervisor. 
What can I do if I am dissatisfied with service received from a Kentwood Police Employee?
The Kentwood Police Department seeks to provide professional, high-quality law enforcement services to our community.  Your feedback and input is important to us.  If you are unsatisfied with the service you have received, you are encouraged to come into the Department in person to meet with us or contact us by telephone at 698-6580.  Your concerns will be openly received, you will have an opportunity to discuss your concerns with a Department Supervisor, and your complaint will be investigated.
How can I obtain a shoulder patch?
Due to security concerns, the Kentwood Police Department does not provide uniform patches to the general public.
How can I contribute to the Kentwood Police Department?
The Kentwood Police Department has a number of opportunities for citizens to volunteer their time and skills.  If you are interested in serving as a Volunteer in Policing, you are encouraged to contact our Volunteer Coordinator at (616)-656-6571.  Because the Police Department relies on tax revenues to fund its operations, we normally do not solicit funds from residents.  However, the Department does operate a number of special programs and, at other times, has special funding needs.  If you are interested in making a financial contribution to the Department, you are encouraged to contact the Chief of Police at (616)-656-6508.