hours of operation
The Kentwood Police Department's front desk business hours are weekdays from 9 AM to 4:30 PM. The Justice Center's entrance is locked between 5 PM and 8 AM on weekdays and weekends. If you require police service during those times, please use the pay phone at the main entrance to call the dispatch office. A toll-free 800 number is posted above the phone for use in non-emergency situations. An officer will be dispatched to the office to assist you. For emergency assistance, you may dial 9-1-1 from any pay phone without cost. For any additional questions regarding services please submit a form online or contact the front desk at 616-698-6580.
Text Message Surveys
The Kentwood Police Department has launched a new public feedback opportunity to enhance its customer service and community engagement. Beginning Sept. 20, community members who interact with the police department will receive a customer service survey via text message between 8 a.m. - 8 p.m. 24 hours following a call for service for a non-life-threatening incident. The survey will include three questions asking for a rating between 1-5 and a fourth question inviting a typed comment. There will also be a link at the end to send an email about your experience with department personnel. For more information, please visit our website at https://www.kentwood.us/news_detail_T18_R329.php. We look forward to hearing from our community and continuing to enhance our efforts to serve you with excellence!
connect with us:
![]() Nextdoor |
Neighbors by Ring |
Location: 4742 Walma Ave SE Kentwood, Michigan 49512 |
Hours: Monday - Friday 9:00am - 4:30pm |
Phone: (616) 698-6580 Emergency: 9-1-1 |
E-mail: ePolice@kentwood.us |